Shipping Information

Fast, reliable shipping options to get your pet care products delivered safely to your door. Learn about our shipping methods, delivery times, and policies.

Last updated: January 1, 2024

Shipping Options

Choose the shipping method that best fits your needs

Standard Shipping

Delivery Time

5-7 business days

Cost

Free on orders over $50, otherwise $5.99

Our standard shipping option provides reliable delivery to most locations within 5-7 business days.

Express Shipping

Delivery Time

2-3 business days

Cost

$12.99

Get your order faster with our express shipping option. Perfect for urgent pet care needs.

Overnight Shipping

Delivery Time

1 business day

Cost

$24.99

Need it tomorrow? Our overnight shipping ensures your order arrives the next business day.

Shipping Locations

•We currently ship to all locations within the country. International shipping may be available for select products - please contact us for more information.
•Shipping times are calculated from the date your order is processed and shipped, not from the date you place your order.
•Delivery times may vary based on your location, especially for remote or rural areas.
•We use trusted shipping carriers to ensure your orders arrive safely and on time.

Order Processing

•Orders placed before 2:00 PM (local time) on business days are typically processed and shipped the same day.
•Orders placed after 2:00 PM or on weekends/holidays will be processed on the next business day.
•You will receive a shipping confirmation email with tracking information once your order has been shipped.
•Processing times may be longer during peak seasons, sales, or promotional periods.
•If there are any issues with your order, we will contact you via email or phone.

Delivery Information

•Most orders are delivered during regular business hours (Monday-Friday, 9 AM - 6 PM).
•Some carriers may deliver on weekends, but this is not guaranteed.
•If you are not available to receive your package, the carrier will leave a delivery notice with instructions for pickup or rescheduling.
•For security reasons, we cannot leave packages unattended at your address unless you have provided specific delivery instructions.
•Please ensure your shipping address is correct. We are not responsible for packages delivered to incorrect addresses provided by customers.

Shipping Restrictions

•Some products may have shipping restrictions due to size, weight, or regulatory requirements.
•Perishable items may have limited shipping options and delivery areas.
•Certain products may require special handling and may take longer to process and ship.
•We reserve the right to refuse or cancel orders that violate shipping restrictions or regulations.
•If your order contains restricted items, we will contact you to discuss alternative options.

Package Protection

•All packages are carefully packed to ensure products arrive in perfect condition.
•Fragile items are specially packaged with additional protective materials.
•We use secure packaging to prevent damage during transit.
•If your package arrives damaged, please contact us immediately with photos of the damaged package and items.
•We will work with you to resolve any shipping-related issues promptly.

Track Your Order

Once your order ships, you'll receive a tracking number via email.
Use the tracking number to monitor your package's progress on the carrier's website.
Tracking information is typically available within 24 hours of shipment.
If you have questions about your tracking information, please contact our customer service team.

Frequently Asked Questions

How long does shipping take?

Shipping times vary by method: Standard (5-7 business days), Express (2-3 business days), and Overnight (1 business day). Processing time is typically 1 business day.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a $5.99 shipping fee.

Can I change my shipping address after placing an order?

You can change your shipping address if your order hasn't been processed yet. Please contact us immediately at support@example.com or call us at +1 (234) 567-890.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us immediately. We will investigate and work with you to resolve the issue, including replacement or refund as appropriate.

Do you ship internationally?

Currently, we primarily ship within the country. International shipping may be available for select products. Please contact us for more information about international shipping options.

Need Help?

If you have any questions about shipping or need assistance with your order, please don't hesitate to contact us:

Email: support@example.com

Phone: +1 (234) 567-890

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM