Returns & Refunds

We want you to be completely satisfied with your purchase. Learn about our return policy, refund process, and how to return items.

Last updated: January 1, 2024

How to Return an Item

Follow these simple steps to return your purchase

Reach out to our customer service team via email or phone to initiate your return. Please have your order number ready.

Get Authorization

We'll provide you with a Return Authorization (RA) number and return instructions. This number must be included with your return.

Package Your Item

Pack the item securely in its original packaging with all accessories, tags, and documentation. Include the RA number inside the package.

Ship Your Return

Ship the package to the address provided. We recommend using a trackable shipping method. Return shipping costs may apply.

Receive Refund

Once we receive and inspect your return, we'll process your refund to the original payment method within 5-10 business days.

Return Timeframe

•Items must be returned within 30 days of the delivery date to be eligible for a refund or exchange.
•The return period begins from the date you receive your order, not the purchase date.
•Items returned after the 30-day period may be subject to a restocking fee or may not be accepted.
•For items purchased during sales or promotions, the standard 30-day return policy applies.
•If you received a defective or incorrect item, please contact us immediately - we'll extend the return period as needed.

Return Conditions

•Items must be in their original condition: unused, unwashed, and with all original tags and labels attached.
•Items must be returned in their original packaging whenever possible.
•All accessories, manuals, and documentation that came with the item must be included.
•Items that show signs of wear, damage, or use beyond normal inspection may not be eligible for return.
•Personalized, custom-made, or monogrammed items cannot be returned unless they are defective or incorrect.

Refund Process

•Refunds will be issued to the original payment method used for the purchase.
•Processing time: Once we receive and inspect your return, refunds are typically processed within 5-10 business days.
•Bank processing: After we process your refund, it may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card company.
•Shipping costs: Original shipping fees are non-refundable unless the return is due to our error (wrong item, defective item, etc.).
•Return shipping: Return shipping costs are the customer's responsibility unless the return is due to our error.

Non-Returnable Items

•Personalized, custom-made, or monogrammed items (unless defective or incorrect).
•Items that have been used, damaged, or altered by the customer.
•Items without original packaging, tags, or accessories.
•Perishable items, food, or opened consumable products.
•Items purchased on final sale or clearance (unless defective).
•Gift cards and digital products.
•Items returned after the 30-day return period.

Return Shipping

•Customers are responsible for return shipping costs unless the return is due to our error.
•We recommend using a trackable shipping method to ensure your return reaches us safely.
•We are not responsible for items lost or damaged during return shipping.
•If you received a defective or incorrect item, we will provide a prepaid return shipping label.
•Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

•We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.
•This process ensures you receive the correct item quickly and allows us to process your return efficiently.
•If you need assistance with an exchange, please contact our customer service team.
•Exchanges for defective or incorrect items will be processed at no additional cost to you.

Return Authorization Required

All returns require a Return Authorization (RA) number. To obtain an RA number:

Contact our customer service team via email at support@example.com or call us at +1 (234) 567-890
Provide your order number and reason for return
We'll provide you with an RA number and return instructions
Include the RA number inside your return package

Returns without an RA number may experience delays in processing or may not be accepted.

Frequently Asked Questions

How long do I have to return an item?

You have 30 days from the delivery date to return an item for a refund or exchange. Items must be in their original condition with all tags and packaging.

Do I need to pay for return shipping?

Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item, defective item, etc.). In those cases, we'll provide a prepaid return label.

How long does it take to receive my refund?

Once we receive and inspect your return, we typically process refunds within 5-10 business days. It may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card company.

Can I return items purchased during a sale?

Yes, items purchased during sales or promotions follow the same 30-day return policy. All standard return conditions apply.

What if I received a damaged or incorrect item?

If you received a damaged or incorrect item, please contact us immediately. We'll arrange for a free return and expedite your replacement or refund. We apologize for any inconvenience.

Can I return personalized or custom items?

Personalized, custom-made, or monogrammed items cannot be returned unless they are defective or we made an error. Please contact us if you have concerns about a personalized item.

Need Help with a Return?

Our customer service team is here to help with any questions about returns or refunds. Contact us:

Email: support@example.com

Phone: +1 (234) 567-890

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM

When contacting us about a return, please have your order number ready to help us assist you more efficiently.